Shipping Policy

At 3 CAURIS, every order is carefully prepared to ensure that your items are delivered in the best possible condition. This Shipping Policy explains our processing times, delivery options, estimated shipping times, and responsibilities related to the shipment of your order.

 

1. Shipping Destinations

We currently ship within Canada and to selected international destinations.

Shipping availability, delivery options, and applicable fees will be displayed at checkout based on the shipping address provided.

2. Order Processing Time

Orders are generally processed and handed over to the carrier within 2 to 5 business days after the order has been confirmed.

Business days exclude Saturdays, Sundays, and statutory holidays.

Orders placed during product launches, promotional periods, holidays, or periods of high demand may require additional processing time.

Pre-order, limited-edition, or specially produced items may be subject to different processing times. Any specific estimated timeframe will be indicated on the relevant product page.

3. Estimated Delivery Times

Once your order has been processed and handed over to the carrier, estimated delivery times are:

Canada: approximately 3–10 business days.

United States: approximately 5–15 business days.

International: approximately 7–25 business days.

These delivery times are estimates only and begin once the order has been transferred to the carrier. They do not constitute a guarantee that your order will arrive on a specific date.

Delays may occur due to weather conditions, customs processing, high-volume periods, carrier disruptions, or other circumstances beyond the control of 3CAURIS.

4. Shipping Fees

Shipping fees are calculated and displayed at checkout based on factors including:

  • Shipping destination;
  • Weight and dimensions of the package;
  • Selected shipping method;
  • Applicable carrier rates.

Any free-shipping promotion is subject to the conditions specified at the time of the offer.

5. Order Confirmation and Tracking

An order confirmation will be sent to the email address provided during checkout.

Once your order has been shipped, you will receive a shipping confirmation containing a tracking number or tracking link, when available.

Please allow up to 48 hours for tracking information to become active or update after shipment.

Customers are responsible for providing a valid email address and should also check their spam or junk mail folders.

6. Shipping Address Accuracy

Customers are responsible for ensuring that their full name, apartment or unit number, street address, postal or ZIP code, and other shipping information are complete and accurate before placing an order.

If you need to request an address change, please contact us as soon as possible at:

Email: chaoscreativ03@gmail.com

We cannot guarantee that an address can be changed once an order has been confirmed, processed, or transferred to the carrier.

3CAURIS cannot be held responsible for orders that are delayed, lost, returned, or delivered to an incorrect location due to incomplete or inaccurate information provided by the customer.

Additional shipping charges may apply if an order must be shipped again after being returned to the sender because of an incorrect address, refusal of delivery, or failure to claim the package.

7. Separate Shipments

Some items within the same order may be shipped separately depending on product availability, fulfillment location, or package dimensions.

In such cases, you may receive multiple shipping confirmations or tracking numbers.

No additional shipping charges will be added after your order has been confirmed unless a new shipment is required due to an error attributable to the customer.

8. Pre-Orders and Limited Editions

Pre-order, customized, or limited-edition products may require additional preparation or production time.

Any estimated shipping date displayed on a product page is provided as an estimate and may change due to manufacturing, quality-control, or transportation circumstances.

If an order contains both in-stock and pre-order items, the entire order may be shipped once all products are available unless separate shipping is offered.

9. Customs Duties, Taxes, and Import Fees

Orders shipped outside Canada may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fees paid to 3CAURIS.

Customers are responsible for paying any applicable import duties, taxes, customs charges, and brokerage fees, as well as complying with the import regulations of their country.

3CAURIS does not control customs authorities and cannot control or guarantee customs processing times, decisions, or fees.

10. Delayed Packages

If your tracking information has not been updated for several days, please first review the information provided by the shipping carrier.

You may then contact us and provide:

  • Your full name;
  • Order number;
  • Tracking number;
  • A description of the issue.

We will make reasonable efforts to assist you in obtaining information from the carrier. However, an investigation may be required before a resolution can be provided.

11. Packages Marked as Delivered

If your package is marked as delivered but cannot be located, please:

  • Check around your property;
  • Check your mailbox or parcel locker;
  • Ask other members of your household;
  • Check with neighbours, reception, or building management where applicable;
  • Contact the shipping carrier directly.

Please contact us as soon as possible if the package remains missing.

A carrier’s “delivered” status does not automatically qualify an order for a refund or replacement. Each claim will be reviewed based on the available information and, where applicable, the results of the carrier’s investigation.

12. Lost, Stolen, or Damaged Packages

3CAURIS is not responsible for theft of a package after it has been successfully delivered to the shipping address provided by the customer, subject to applicable consumer protection laws.

If a package is officially confirmed as lost or damaged by the carrier, please contact us so that we can review the situation and, where applicable, submit a claim with the carrier.

If an item arrives damaged, please keep all original packaging and contact us promptly with:

  • Your order number;
  • Clear photographs of the damaged item;
  • Photographs of the external packaging;
  • A photograph of the shipping label;
  • A description of the damage.

The original packaging may be required for the carrier’s investigation or claim process.

13. Refused or Unclaimed Packages

If a package is refused, left unclaimed, or returned to 3 CAURIS, the original shipping costs and any return fees charged by the carrier may be deducted from the refund where permitted by applicable law.

Customs duties, import taxes, brokerage charges, and other fees paid to third parties are not refundable by 3 CAURIS.

14. Order Cancellations

Cancellation requests must be submitted as soon as possible.

We cannot guarantee that an order can be cancelled once it has been processed, packed, or transferred to the shipping carrier.

If an order can no longer be cancelled, the customer must follow the conditions outlined in our Refund and Return Policy after receiving the order.

15. Force Majeure

3CAURIS will not be responsible for shipping delays or failures caused by circumstances beyond its reasonable control, including natural disasters, severe weather, transportation interruptions, labour disputes, border closures, government measures, public health emergencies, or postal and carrier disruptions, subject to applicable law.

16. Contact Us

For questions regarding shipping, delivery, or the tracking of your order, please contact us:

3CAURIS:

Email: chaoscreativ03@gmail.com

Website: www.3cauris.com

Please include your order number when contacting us so that we can assist you more efficiently.