Refund & Return Policy
At 3 CAURIS, we want you to be satisfied with your purchase. This Refund & Return Policy explains the conditions applicable to returns, exchanges, and refunds for purchases made through our online store.
This policy is subject to any mandatory rights and remedies available to consumers under applicable Canadian federal, provincial, and territorial consumer protection laws.
1. Return Period
Unless otherwise stated in this policy, you have 30 days from the date you receive your order to request a return.
Return requests submitted after this period may be refused, subject to any rights available to you under applicable law.
To start a return request, please contact us at:
Email: chaoscreativ03@gmail.com
Please include your order number and identify the item(s) you wish to return.
Items returned without first requesting a return may be refused.
2. Return Eligibility
To be eligible for a return, an item must generally:
- Be in the same condition in which you received it;
- Not have been worn, washed, altered, or damaged;
- Show no signs of use, stains, odors, or wear;
- Have its original tags attached, where applicable;
- Be returned in its original packaging where reasonably possible;
- Be accompanied by proof of purchase or an order number.
3CAURIS reserves the right to refuse a return that does not meet these conditions, to the extent permitted by law.
3. Non-Returnable Items
Subject to your rights under applicable law, certain products cannot be returned for hygiene, safety, or other reasons related to their nature, including the following:
- Gift cards;
- Personalized or custom-made products;
- Items that have been worn, washed, used, altered, or damaged after delivery;
- Underwear and other intimate items where the hygiene seal or packaging has been opened;
- Items clearly identified as "Final Sale" before purchase.
If you are unsure whether an item is eligible for return, please contact us before sending it back.
These exclusions do not limit any rights or remedies you may have regarding defective, damaged, or non-conforming products under applicable law.
4. Defective, Damaged, or Incorrect Items
Please inspect your order upon delivery.
If an item is:
- Defective;
- Damaged during delivery;
- Different from the item you ordered;
- Or an item is missing from your order
Please contact us as soon as possible at chaoscreativ03@gmail.com.
To help us assess the issue, please provide your order number and, where appropriate, photographs showing the problem.
After reviewing your request, we will provide an appropriate solution in accordance with applicable law, which may include a replacement, exchange, or refund.
5. Exchanges
If you would like a different size, color, or item, please contact us at chaoscreativ03@gmail.com.
Exchanges are subject to product availability and the return eligibility requirements described in this policy.
Where a direct exchange is unavailable, you may be required to return the eligible item and place a new order.
6. Return Shipping Costs
When a return is requested solely because you changed your mind, selected the wrong size, or no longer wish to keep the item, return shipping costs are the responsibility of the customer unless otherwise stated by 3CAURIS.
Original shipping charges are generally non-refundable for voluntary returns unless otherwise required by law.
If the return results from an error by 3CAURIS, a defective product, or circumstances where applicable law requires us to cover return shipping, reasonable return shipping costs will be covered by 3CAURIS.
7. Return Procedure
To request a return:
- Contact us at chaoscreativ03@gmail.com.
- Provide your order number and identify the item you wish to return.
- Briefly explain the reason for your return.
- Wait for our return instructions before shipping the product.
- Carefully package the item and ship it according to the instructions provided.
We recommend using a trackable shipping service.
3CAURIS is not responsible for returned packages that are lost or damaged in transit where the return shipping method was selected and arranged by the customer, subject to applicable law.
8. Refunds
Once we receive your returned item, it will be inspected to determine whether it meets the applicable return requirements.
If your return is approved, your refund will be issued to the original payment method within a reasonable period following approval.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
If you have not received your refund after receiving our confirmation, please first check with your financial institution and then contact us at chaoscreativ03@gmail.com.
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will attempt to cancel your order before it is processed or shipped, but we cannot guarantee that an order can be cancelled once processing has begun.
This provision does not limit any mandatory cancellation rights available under applicable consumer protection laws.
10. Delayed or Undelivered Orders
If you have not received your order within the expected delivery period, please contact us at chaoscreativ03@gmail.com so that we can investigate the status of your shipment.
Consumers may have additional cancellation or refund rights where delivery deadlines established by applicable consumer protection laws are not met.
These statutory rights remain applicable regardless of this policy.
11. Online Purchases and Consumer Rights
Certain Canadian provincial and territorial consumer protection laws, including rules governing distance contracts in Quebec, provide consumers with specific rights regarding online purchases.
These rights may apply, for example, where required information was not properly disclosed before the purchase, where a required copy of the contract was not provided, or where the product was not delivered within the period prescribed by law.
Where such statutory provisions apply, they take precedence over any inconsistent provision of this policy.
12. Final Sale and Promotional Items
Certain products may be clearly identified as “Final Sale.”
When this designation is clearly disclosed before purchase, these products are generally not eligible for return or exchange due solely to a change of mind.
This restriction does not limit any rights or remedies available to consumers under applicable law, including rights relating to defective or non-conforming products.
Items purchased at a discount or during a promotion that are not identified as Final Sale remain eligible for return in accordance with the conditions of this policy.
13. Refused Deliveries and Incorrect Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If a package is returned to 3CAURIS because of an incorrect address provided by the customer, an unjustified refusal of delivery, or failure to collect the package, reasonable reshipping costs may apply to the extent permitted by law.
14. Consumer Rights
Nothing in this policy is intended to exclude, restrict, or replace any mandatory consumer right or remedy provided under applicable federal, provincial, or territorial laws in Canada.
If any provision of this policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail.
15. Changes to This Policy
3CAURIS may update this Refund & Return Policy from time to time to reflect changes in our business practices or applicable laws.
The policy applicable to an order is the version presented to the customer at the time the purchase was completed, subject to applicable legal requirements.
The date of the most recent update appears at the beginning of this policy.
16. Contact Us
If you have any questions regarding a return, exchange, refund, or this policy, please contact:
3CAURIS
Email: chaoscreativ03@gmail.com
Website: www.3cauris.com